Call Metrics
Terms of Service
Last updated: October 9, 2026
These are website inquiry terms, not a finalized service agreement. Business identity, a non-phone contact channel, cancellation, renewal, refund, and communications policies still need confirmation before service begins.
Website and requests
This website describes Call Metrics live call answering, lead qualification, appointment booking, and urgent-call routing services. A pilot request is an inquiry, not an acceptance of service, a guarantee of availability, or a payment authorization.
Service boundaries
Call Metrics uses client-approved scripts, FAQs, scheduling rules, service-area rules, and urgent-call procedures. Call Metrics does not provide medical, legal, technical, or insurance advice, does not make unauthorized estimates or promises, and does not collect payment-card information during ordinary call handling.
Numbers, calendars, and rules
A client keeps its existing telephone number and controls forwarding, appointment availability, and urgent-call procedures. The exact workflow depends on the client’s approved call flow and current phone or scheduling systems.
Pilot and pricing information
The Founding Client Pilot is a limited introductory offer described on the pricing page. Monthly plans, setup fees, included minutes, overage rates, and coverage boundaries are also described there. Live-call minutes are rounded to the nearest 30 seconds; verified spam and solicitation calls, hold time, and post-call administrative work are not billed. No payment is collected through the public request form.
Coverage and usage
Monday–Friday overflow coverage is included where stated. Weekend, holiday, after-hours, and outbound-calling services require a custom quote. Usage beyond a selected plan is charged at that plan’s published overage rate when recurring service has been approved.
Cancellation, renewal, and refunds
Cancellation, renewal, and refund terms are not yet available. Confirm these terms in a service agreement before beginning service. The pilot does not automatically start a recurring plan; continued service requires your approval.
Communications and recording
The website form saves your preferred contact method but does not send a message or enroll you in marketing texts. Any text or email summary delivery, recording practices, and required notices or permissions must be confirmed as part of service setup. A listed summary feature does not mean automated delivery is connected.
Changes
Call Metrics may update website copy, plan descriptions, and these terms as the service changes. The terms in an approved service agreement control the customer relationship.
Contact and acceptance
Submitting a pilot request allows staff to review the information to discuss the requested service. It does not require you to purchase a plan or authorize payment. An approved business identity and non-phone service-contact channel are still awaiting confirmation.